Available approximately 98% of the time on an annual basis, during the hours of availability, except for planned maintenance periods.
Tickets via the web interface and email can be sent 24 hours a day, 7 days a week and are processed within 2 business days. Using IT Service Hub via the web interface is the most efficient method to log and process incidents.
ITS responds unplanned outages of a critical nature using a service disruption escalation process.