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System Availability

  • Availability: 7am – 7pm, Monday through Friday
  • Available approximately 98% of the time on an annual basis, during the hours of availability, except for planned maintenance periods.
  • Tickets via the web interface and email can be sent 24 hours a day, 7 days a week and are processed within 2 business days. Using IT Service Hub via the web interface is the most efficient method to log and process incidents.
  • ITS responds unplanned outages of a critical nature using a service disruption escalation process.